FAQ

1. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on most products across India. You can pay only after receiving your order, making shopping with us safe and worry-free.

2. Is shopping on SureBuy safe?

Absolutely. SureBuy is a trusted online store focused on safe shopping, transparent pricing, and reliable delivery. Your trust is our top priority.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location. Delivery timelines may vary slightly during sales or festive seasons.

4. Do you offer free delivery?

Yes, we provide free delivery on selected products and offers. Any delivery charges (if applicable) are clearly shown before checkout.

5. What if I receive a damaged or wrong product?

No worries. If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery, and we’ll help you with a replacement or resolution.

6. Can I cancel my order after placing it?

Yes, orders can be cancelled before they are shipped. Once the order is dispatched, cancellation may not be possible.

7. How do I track my order?

After your order is shipped, you will receive tracking details via SMS or WhatsApp, so you can easily track your delivery.

8. Do I need to pay anything in advance for COD?

No. For COD orders, no advance payment is required. Simply pay in cash at the time of delivery.

9. What products do you sell?

SureBuy offers a wide range of quality and trending products across different categories. We regularly update our store with new and useful items.

10. How can I contact SureBuy customer support?

You can reach us through our Contact Us page or email us anytime. Our support team is happy to assist you.